Terms and Condition

Zam Zam Air Travels B2B Portal

General Terms

Please be informed that, by registering on our B2B Portal of Zam Zam Air Travels Agent, you are agreeing to accept all of our terms and conditions.

By accessing, using or booking through our portal means that you have agreed to the terms and conditions that we set out below.

The information provided on our booking platform must be truthful, accurate and updated. Our supplier reserves the sole right to cancel bookings without refund when incorrect information has been provided.

We may terminate your account anytime, with or without notice, if we find you to conduct any activity that is in breach of these Terms, and if we believe that to be harmful to our business, or for conduct where the use of the Service is harmful to any other party. Zam Zam Air Travels authorities do not encourage the B2B agents to keep an extra amount of money in the agent's account. If the b2b agent keeps the more or an extra amount of money in their account then they will not be able to withdraw the extra amount which is kept in the Zam Zam Air Travels Agent portal. Whenever required, the agent can utilize the amount of money by issuing tickets or availing any of the services. Zam Zam Air Travels authority preserves the right to release or hold the amount based on different situations.

If any of our services have any additional terms specific to the service, those terms will be specified in the product details page, and you will be responsible to read them before booking.

We may, in our sole discretion, change or modify these Terms at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with these Terms.

Zam Zam Air Travels Services

Zam Zam Air Travels provides flight, hotel, holiday, visa, tours and transfers to its B2B clients. Getting a service from us on any of these service categories will depend on its availability.

We reserve the right to modify, change, or discontinue any aspect of the Services at any time.

TERMS AND CONDITIONS FOR THE PROVIDING OF SERVICES

By using this site you agree to understand that Zam Zam Air Travels

Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier.
Any inconvenience, loss of enjoyment, mental distress or other similar matter. Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates.
Any cancellation or double-booking of reservations or tickets beyond the reasonable control of Zam Zam Air Travels.
Any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.

Booking

You should book any service with accurate information of the customer, after booking any kind of information change may not be allowed.

When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press Book

If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received. The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.

Cancellations

We provide cancellation or amendment deadlines along with any cancellation charges that may apply if canceled or amended after the Deadline. Please read it carefully prior to any booking.

No Shows

No show by the guest at any service without prior information shall be considered a cancellation for Hotel, Tours & Transfer & for Flight as per Airline/Supplier policy. No refunds will be applicable in the case of no shows for Hotel, Tours & Transfer & for Flight as per Airline/Supplier policy.

Re-Issue / Date Change

R-issue or Date change of any service will be as per supplier’s policy.

Refund

The amount will be credited to the Agent ID as per Airlines Rules, printed on the Issued Air Tickets. Necessary Charges will be deducted as per Banks and Airlines policies.

Rates & Currency

All the rates presented on our website are inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests. You will be responsible to go through the breakdown of the rate before booking any service.

Rates displayed on the Zam Zam Air Travels website are subject to currency fluctuations. There may be slight variations in the published rates on a daily basis that will reflect any movement in the currency exchange rates. Once your booking is complete and you are charged, there is no refund for the price difference, because rates can change/fluctuate at any time without any notification as these rates run totally on a real time basis globally.

No Liability for Onward Sales

We cannot be held responsible for your clients purchasing travel services from you. The resell of our travel services is solely your responsibility. We do not accept any liability for Onward Sales to a client nor do we accept liability for anything which may go wrong with a travel service. We are also not responsible for any dispute between you and your client arising from the onward sale of a travel service.

We only show information that we get from our suppliers, you are responsible to reconfirm those to your clients prior to charging him/her

If your customer is denied by any immigration to enter any country & imposed any fine for false VISA or any passport related issues or any reason you have to pay the fine.

Flight

You can book tickets to all over the world using our website. Please note that seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that meals, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended to contact the airline directly to confirm these requests.

If your customers have excess baggage, will have to pay any excess baggage fee assessed by each airline. When there are two or more airlines involved for connecting flights, they may have to reclaim bags at the connecting airport and check-in again to continue the journey. In these cases, if excess baggage, will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs.

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future date but can also reflect same day changes. Zam Zam Air Travels does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines. We will inform you about the changes after being notified from Airlines or Suppliers that it’s your responsibility to inform your customer about changes.

Holiday

Package rates are valid as per our mentioned validity dates and for the room category specified. Should the period of stay or room type change, above rates will not be valid. Hotel rates are not valid during trade fairs, exhibitions, blackout periods, and special events. A surcharge will be levied in those cases.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Zam Zam Air Travels accepts NO RESPONSIBILITY for any changes that the supplier has not updated. Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neitherZam Zam Air Travels nor the hotel will guarantee that your request will be honored.

No amendment (name changes, date changes, hotel change, etc) will be done once the booking is confirmed.

Visa

Zam Zam Air Travels process visa for all popular destinations worldwide. For places where the submission has to be by the individuals, we only process the papers for the client. Clients shall have to face embassy interviews by themselves if needed. We also do not provide any assurance of getting a visa, as that depends solely on the embassy. In order to have a higher chance of getting visa, clients are suggested to-

Provide accurate documents to us.
Share only true information.
Not hide any information.
Provide any additional documents requested as supporting documents.
Passport should have at least 7 months validity before applying for visa. Customers will be responsible for checking the passport validity before applying.
Visa fee and our service charge are strictly not refundable even if the client does not get the visa.

Prohibited Activities

When booking services, you are agreeing not to:

Use the contents of this website anywhere else.
Make any false or fraudulent reservation.
Copy any part of this website without proper permission.

If Zam Zam Air Travels finds any suspicious, or fraudulent booking, booked under a false name, we reserve the right to cancel the booking immediately and block the email, phone number that are associated with that particular account from our website. Zam Zam Air Travels reserves the right to take legal action if needed, in case of any fraudulent activity. If you think your account has been blocked by any mistake, we request you to contact our customer service with proper verifiable documents.

Disclaimers

By booking any service from our B2B portal, you acknowledge and agree to have read, understood, and agreed to the terms and conditions. Disagreement to any of the terms and conditions stated above will not be considered after booking any service through Zam Zam Air Travels.